Helpdesk

Q1. How long you take in delivering products & by which mode do you send them?

Outside India:
Delivery Time is 2 to 20 days (depending on order amount, packet weight & location) Carrier: By DHL, DHL E-Commerce, FEDEX
Within India:
Delivery Time is 2 to 4 days (depending on order amount, packet weight & location) Carrier: Reputed domestic courier company or by Post

Q2. Do you ship world wide?

Yes, we ship worldwide, with a few exceptions. We do not ship to these countries: Russia, Maldives, UAE, Nepal, Bhutan, Sri Lanka.

Q3. How can I pay you?

The Payment Gateways that we accept are:
Outside India:
Paypal, Net Banking.
Within India:
Payu, Debit Card, Credit Card, Net Banking.

Q4. Do you accept returns (Your Return Policy)?

We always try to give the best of our products and services to the customer. Each product will be as per description and pictures. We believe in customer satisfaction, so if not satisfied, we accept return, if returned within 14 days time from the date of delivery. The return shipping will have to be paid by you. Once product is received, we will refund the amount.

Q5. What about the Quality & Accuracy of your products?

At Krinam Creations, we never compromise on these two factors. With years of experience behind us, we are able to pick the best quality healthcare & wellness products available in the market, very often, especially custom made for us by reputed ISO Certified companies. Accuracy & good customer experience is guaranteed when you deal with us.

Q6. Who pays for shipping? / Are shipping charges included in these prices?

Shipping charges are not included in product price. These will be on basis of package weight & your location. Kindly fill order quantity & select correct zone to know your shipping charges. Buyer has to pre-pay shipping and handling.

Q7. What about Custom duties, Import Duties or Taxes?

International import duties, taxes etc if any-as per import rules of your region, are paid by the buyer and we are not responsible for that. We do not charge any from our end.

Q8. Is Tracking available for the sent products?

Yes, Tracking can be given on request.

Q9. In how much time after purchase do I have to pay?

Payment is due in 7 days time. Product is shipped within 1 to 2 days after payment is cleared.

Q10. Is there any discount on the prices mentioned in the website?

Yes. For purchase of more than 10 pieces of a product, a wholesale price is mentioned, which is discounted.

Q11. Is Insurance included in these prices?

Yes

Q12. Do you accept Wholesale orders?

Yes, for this kindly give your details in Contact Us link mentioned in the website.